Broadvoice incident
Service Degradation Affecting Customer Using Polycom Devices Going Offline
Resolved after 1 day 13 hours, affecting Device Provisioning and Device Registration, on September 28, 2026.
We are continuing to work on a fix for this issue.
Affected components
Update timeline
- identified Sep 28, 2026, 01:23 AM UTC
We are currently investigating a service degradation with a subset of users with Polycom devices going offline. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
- monitoring Sep 28, 2026, 04:35 AM UTC
A fix has been implemented and we are monitoring the results.
- identified Sep 28, 2026, 02:57 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 28, 2026, 09:25 PM UTC
We are continuing to work on a fix for this issue.
- resolved Sep 29, 2026, 02:38 PM UTC
This incident has been resolved.
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