Resolved after 52 minutes, affecting Portal, on January 7, 2026.
We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.
Affected components
Update timeline
- investigating Jan 07, 2026, 01:33 PM UTC
We are currently investigating this issue.
- identified Jan 07, 2026, 01:40 PM UTC
us-l1-cloud1-g3 it's not available, this is why we have the intermittent issues
- monitoring Jan 07, 2026, 02:03 PM UTC
Client confirmed that the problem is solved. Still working on us-la-coresite-cloud1-g3-vpn.
- resolved Jan 07, 2026, 02:26 PM UTC
We received a report of intermittent access issues with the GoContact platform. After investigation by our engineering team, we identified that one of the GoContact servers had stalled and become unresponsive, which was causing the reported issues. The affected server has been removed from the platform, and the system is now stable with no further disruptions observed. At this time, the incident does not appear to be related to the planned intervention performed earlier.
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