Resolved after 2 hours 38 minutes, affecting Call Processing and Call Quality and 1 more, on January 13, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Call ProcessingCall QualityCall RecordingCommunicatorContact CenterDevice ProvisioningDevice RegistrationEdge SD-WANMobile iPhone & Android AppNotifications
Update timeline
- investigating Jan 13, 2026, 09:57 PM UTC
We are currently investigating this issue.
- monitoring Jan 13, 2026, 10:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 14, 2026, 12:36 AM UTC
This incident has been resolved.
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