Resolved after 1 hour 13 minutes, affecting Call Processing, on July 14, 2026.
We are actively monitoring the service to confirm that it remains stable and is performing as expected
Affected components
Update timeline
- investigating Jul 14, 2026, 02:25 PM UTC
We are currently investigating an issue affecting the retrieval of parked calls in b-Hive for a specific scenario in one region. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible.
- identified Jul 14, 2026, 02:40 PM UTC
We have identified the issue, and our engineering team is actively working to resolve it.
- identified Jul 14, 2026, 02:57 PM UTC
Our engineering team has implemented a fix. Service should now be restored, and we are continuing to monitor the situation.
- monitoring Jul 14, 2026, 03:00 PM UTC
We are actively monitoring the service to confirm that it remains stable and is performing as expected
- resolved Jul 14, 2026, 03:39 PM UTC
The incident is resolved.
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