Resolved after 36 minutes, affecting Transactional SMS, on April 30, 2026.
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Affected components
Update timeline
- investigating Apr 30, 2026, 03:49 AM UTC
We’ve detected an issue affecting Transactional SMS Statistics, and as a result, some customers may be experiencing disruptions while fetching the events. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologise for the inconvenience and will share further updates as soon as we have more information.
- identified Apr 30, 2026, 03:55 AM UTC
We have identified the cause of the issue affecting the Transactional SMS Events. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring Apr 30, 2026, 04:11 AM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved Apr 30, 2026, 04:26 AM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
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