Delay in outbound webhooks, MA Tracker and Workflow execution

Update timeline

1. investigating Jul 30, 2026, 02:10 AM UTC

   We’ve identified an issue affecting Outbound Webhooks, the MA Tracker, and automation processing. As a result, some customers may be experiencing disruptions when using these services. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will share further updates as soon as more information becomes available.

2. monitoring Jul 30, 2026, 02:59 AM UTC

   We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

3. monitoring Jul 30, 2026, 03:28 AM UTC

   We continue to closely monitor the affected services. While the overall impact has been mitigated, customers may still experience delays with Outbound Webhooks, MA Tracker, and Automation processing as the services continue to recover. Our teams are actively working to restore normal processing and ensure all affected services remain stable. We’ll provide a further update once the services have fully recovered. We apologise for the inconvenience and appreciate your patience and understanding.

4. resolved Jul 30, 2026, 05:33 AM UTC

   The issue has been successfully resolved, and all affected services are now operating normally. No further delays are expected. We sincerely appreciate your patience and understanding while our team worked to investigate and resolve the issue.