Issue with Events and dependent services

Update timeline

1. investigating Jul 22, 2026, 01:29 PM UTC

   We have identified an issue affecting our event consumption service. As a result, customers may experience delays in automation triggers, webhooks, statistics updates, and the visibility of transactional and marketing events. Our engineering teams are actively investigating the issue and working to restore normal processing as quickly as possible.

2. identified Jul 22, 2026, 01:37 PM UTC

   We have identified the cause of the issue affecting our events consumption service. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

3. identified Jul 22, 2026, 02:27 PM UTC

   Our teams are actively working to resolve the issue and reduce its impact. We will provide further updates as progress is made.

4. identified Jul 22, 2026, 03:53 PM UTC

   We continue to actively remediate the remaining impact of this incident. The issue affecting Marketing Statistics has now been fully resolved. Our teams are currently focused on restoring Transactional Events. At this time, transactional event logs, dependent webhooks, and automation triggers relying on these events may still be impacted. We are working to restore full functionality as quickly as possible and will provide further updates as progress is made.

5. identified Jul 22, 2026, 04:50 PM UTC

   We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.

6. identified Jul 22, 2026, 08:59 PM UTC

   We are continuing to work on implementing a fix for the issue and will provide further updates as they become available.

7. monitoring Jul 23, 2026, 01:29 AM UTC

   We have mitigated the impact and are seeing a significant reduction in errors across the affected services. Event consumption has resumed on our end, although there is still a slight backlog that is being processed. We continue to monitor our systems closely to ensure stability and will provide another update once we have confirmed that the issue has been fully resolved.

8. resolved Jul 23, 2026, 01:42 AM UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.