Issue with Transaction SMS API V3 Endpoint

Update timeline

1. investigating Jan 28, 2026, 06:15 PM UTC

   We’ve detected an issue affecting our Transactional SMS API V3 endpoint, and as a result, some cutomers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

2. investigating Jan 28, 2026, 06:44 PM UTC

   We are continuing to investigate the issue to identify the root cause. Our engineering team is actively working on it, and we will provide an update within the next 30 minutes or sooner as more information becomes available. Thank you for your patience and understanding.

3. identified Jan 28, 2026, 07:14 PM UTC

   We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

4. monitoring Jan 28, 2026, 07:17 PM UTC

   We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

5. resolved Jan 28, 2026, 07:23 PM UTC

   The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.