Brevo incident

Lag in track events in automation services

Resolved after 40 minutes, affecting Workflows, on March 30, 2026.

resolved Mar 30, 2026, 11:27 AM UTC

The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

Started
Mar 30, 2026, 10:47 AM UTC
Resolved
Mar 30, 2026, 11:27 AM UTC
Duration
40m
Detected by Pingoru
Mar 30, 2026, 10:47 AM UTC

Affected components

Workflows

Update timeline

  1. investigating Mar 30, 2026, 10:47 AM UTC

    We’ve detected an issue affecting the track events functionality within the Automation service, and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

  2. identified Mar 30, 2026, 10:56 AM UTC

    We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.

  3. monitoring Mar 30, 2026, 11:07 AM UTC

    I have skipped the client and let me monitor

  4. monitoring Mar 30, 2026, 11:08 AM UTC

    We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.

  5. resolved Mar 30, 2026, 11:27 AM UTC

    The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.

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