Delay in Marketing and Transactional SMS

Update timeline

1. investigating May 28, 2026, 09:34 AM UTC

   We’ve detected an issue affecting the delivery of Marketing and Transactional SMS messages due to an issue with one of our third-party providers and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.

2. investigating May 28, 2026, 10:30 AM UTC

   SMS delivery is operating normally. However, a subset of SMS messages may experience delayed or missing delivery status events for previously scheduled or queued traffic. We continue to work closely with our third-party provider as restoration efforts remain ongoing and will provide further updates as progress is made toward full resolution. We apologize for the inconvenience and will continue to provide updates as progress is made toward full resolution.

3. identified May 28, 2026, 10:42 AM UTC

   We have identified the cause of the issue and continue to work closely with our third-party provider as restoration efforts remain ongoing. SMS delivery is operating normally; however, a subset of SMS messages may still experience delayed or missing delivery status events for previously scheduled or queued traffic. We will continue to provide updates as progress is made toward full resolution.

4. monitoring May 28, 2026, 10:45 AM UTC

   We have implemented mitigation measures and continue to work closely with our third-party provider as restoration efforts remain ongoing. SMS delivery is operating normally; however, a subset of SMS messages may still experience delayed or missing delivery status events for previously scheduled or queued traffic. We are closely monitoring the situation and will continue to provide updates as progress is made toward full resolution.

5. resolved May 28, 2026, 11:47 AM UTC

   The issue has been resolved, and all affected services are now functioning normally. Delivery Status Events are being processed successfully now, and the remaining delayed events are expected to be fully processed within the next few hours. Thank you for your patience and understanding while we worked to resolve the issue.

6. resolved May 29, 2026, 08:34 AM UTC

   The issue remains resolved, and all the delayed Delivery Status Events have now been processed successfully. All affected services are operating normally. We thank you for your patience and understanding throughout the duration of the incident.