Resolved after 1 hour 44 minutes, affecting Workflows and Transactional SMS, on May 17, 2026.
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Affected components
Update timeline
- investigating May 17, 2026, 04:59 PM UTC
We’ve detected an issue affecting segmentation and automation and as a result, some customers may be experiencing disruptions while using it. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible. We apologize for the inconvenience and will share further updates as soon as we have more information.
- identified May 17, 2026, 05:23 PM UTC
We have identified the cause of the issue affecting some services. Our team is working on implementing a fix to mitigate the impact. We will continue to share updates as we progress toward resolution.
- monitoring May 17, 2026, 05:30 PM UTC
All the delayed events have been processed successfully, event processing lag has been resolved except for a single missing node. We’ll provide an update once we confirm the issue is fully resolved.
- resolved May 17, 2026, 06:44 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
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