Resolved after 1 hour 50 minutes, affecting Transactional SMS, on May 15, 2026.
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
Affected components
Update timeline
- investigating May 15, 2026, 05:55 PM UTC
We’ve identified an issue affecting webhooks and transactional SMS event processing (such as sent and delivered events). There is no impact on Transactional SMS sending. The root cause has been identified, and our team is actively working on mitigation and recovery. We apologize for the inconvenience caused and will continue to share updates as soon as more information becomes available.
- monitoring May 15, 2026, 05:59 PM UTC
We have mitigated the impact and are seeing a reduction in errors across the affected services. We continue to monitor our systems closely to ensure stability. We’ll provide an update once we confirm the issue is fully resolved.
- resolved May 15, 2026, 07:46 PM UTC
The issue has been resolved, and all affected services are now functioning normally. Thank you for your patience while we worked to address the issue.
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