Resolved after 56 minutes, affecting Data Processing and Data Processing and 1 more, on May 22, 2026.
Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.
Affected components
Update timeline
- investigating May 22, 2026, 05:45 PM UTC
Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.
- investigating May 22, 2026, 06:17 PM UTC
Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.
- monitoring May 22, 2026, 06:34 PM UTC
Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.
- resolved May 22, 2026, 06:41 PM UTC
Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.
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