Braze incident

Latency and Errors on US07

Resolved after 2 hours 25 minutes, affecting Dashboard, on September 2, 2026.

monitoring Sep 02, 2026, 09:36 AM UTC

Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.

Started
Sep 02, 2026, 07:43 AM UTC
Resolved
Sep 02, 2026, 10:09 AM UTC
Duration
2h 25m
Detected by Pingoru
Sep 02, 2026, 07:43 AM UTC

Affected components

Dashboard

Update timeline

  1. investigating Sep 02, 2026, 07:43 AM UTC

    Our Engineering team are investigating intermittent latency and errors on the US07 Dashboard.

  2. identified Sep 02, 2026, 08:58 AM UTC

    We have identified the issue leading to intermittent dashboard errors and latency and engineers are working to resolve the issue.

  3. monitoring Sep 02, 2026, 09:36 AM UTC

    Engineers have implemented a fix and the Dashboard has been stable for over 30 minutes. We are continuing to monitor the issue to ensure full resolution.

  4. resolved Sep 02, 2026, 10:09 AM UTC

    The Dashboard has continue to remain stable and the issue is now resolved.

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