Resolved after 1 hour 40 minutes, affecting Dashboard and Dashboard and 1 more, on August 5, 2026.
Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.
Affected components
Update timeline
- investigating Aug 05, 2026, 04:13 PM UTC
We are currently investigating an issue with the US 01 and US 03 clusters.
- resolved Aug 05, 2026, 05:54 PM UTC
Between 11:30 ET and 12:55 ET, some customers experienced elevated error rates. Braze engineers identified the issue and resolved it by rolling back a recent change and applying database optimizations. Error rates returned to normal shortly after each fix was applied, and they have remained stable for the past hour. This incident is now resolved.
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