Braze incident
Increased latency in Outbound Messaging for all clusters
Resolved after 28 minutes, affecting Email and Push Notifications - iOS and 1 more, on October 22, 2025.
Braze Engineers have confirmed outbound message latency and service performance is now operating normally and within normal operational bounds. Engineers will continue to monitor service health across all clusters. This incident has been resolved.
Affected components
Update timeline
- monitoring Oct 22, 2025, 11:19 PM UTC
At approximately 5:09 PM EST, a recent change introduced increased latency in outbound messaging. A fix has been deployed, and service performance is rapidly returning to normal operating levels. We will continue to monitor the system to ensure full resolution.
- resolved Oct 22, 2025, 11:48 PM UTC
Braze Engineers have confirmed outbound message latency and service performance is now operating normally and within normal operational bounds. Engineers will continue to monitor service health across all clusters. This incident has been resolved.
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