Resolved after 43 minutes, affecting SDK Data Collection and REST APIs, on November 24, 2025.
The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.
Affected components
Update timeline
- investigating Nov 24, 2025, 11:26 AM UTC
Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.
- monitoring Nov 24, 2025, 11:51 AM UTC
The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services. Any SDK API requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.
- resolved Nov 24, 2025, 12:09 PM UTC
The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.
Your product runs on more than Braze
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services