Resolved after 47 minutes, affecting Dashboard, on January 6, 2026.
No further issues have been experienced and all services are operating normally. The incident is now resolved.
Affected components
Update timeline
- identified Jan 06, 2026, 03:41 PM UTC
We are investigating an issue impacting users reaching the Braze Dashboard for the US05 Cluster. No other services are impacted and messaging sending is not impacted. Engineers are actively working to restore service.
- monitoring Jan 06, 2026, 03:46 PM UTC
Between 10:26 ET to 10:43 ET users may have experienced errors when trying to access the Braze Dashboard on the US05 Cluster. Service has now been restored and Engineers continue to monitor.
- resolved Jan 06, 2026, 04:29 PM UTC
No further issues have been experienced and all services are operating normally. The incident is now resolved.
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