Resolved after 7 hours 15 minutes, affecting Dashboard and Dashboard, on February 18, 2026.
We can confirm services have continued to remain stable and the issue is now considered resolved.
Affected components
Update timeline
- investigating Feb 18, 2026, 12:07 PM UTC
We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.
- investigating Feb 18, 2026, 12:39 PM UTC
We are continuing to investigate the issue.
- investigating Feb 18, 2026, 03:20 PM UTC
We are continuing to investigate this issue with urgency and have escalated to our network service provider.
- identified Feb 18, 2026, 05:51 PM UTC
We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.
- monitoring Feb 18, 2026, 06:13 PM UTC
The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.
- resolved Feb 18, 2026, 07:22 PM UTC
We can confirm services have continued to remain stable and the issue is now considered resolved.
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