Resolved after 1 hour 4 minutes, affecting Dashboard, on March 20, 2026.
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Affected components
Update timeline
- investigating Mar 20, 2026, 06:25 PM UTC
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
- monitoring Mar 20, 2026, 07:19 PM UTC
As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
- resolved Mar 20, 2026, 07:29 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
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