Resolved after 13 minutes, affecting Email, on March 24, 2026.
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
Affected components
Email
Update timeline
- investigating Mar 24, 2026, 05:45 PM UTC
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
- monitoring Mar 24, 2026, 05:50 PM UTC
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
- resolved Mar 24, 2026, 05:58 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
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