Resolved after 3 hours 5 minutes, affecting Dashboard and SDK Data Collection and 1 more, on April 20, 2026.
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
Affected components
Update timeline
- investigating Apr 20, 2026, 04:18 PM UTC
We are currently investigating an issue with the EU01 cluster.
- identified Apr 20, 2026, 04:49 PM UTC
Braze engineers are actively investigating the issue and working to restore services.
- monitoring Apr 20, 2026, 05:13 PM UTC
Braze engineers have identified the issue. Services remain degraded but are improving.
- monitoring Apr 20, 2026, 05:33 PM UTC
Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.
- monitoring Apr 20, 2026, 06:02 PM UTC
Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.
- resolved Apr 20, 2026, 07:24 PM UTC
The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.
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