Braze incident

Third-party Snowflake issue impacting CDI, Currents and Dashboard

Resolved after 2 hours 56 minutes, affecting Dashboard and Dashboard and 1 more, on March 19, 2025.

resolved Mar 19, 2025, 09:49 PM UTC

Snowflake has confirmed the incident they were experiencing is resolved. Braze can confirm all services are now healthy and working within normal operational bounds.

Started
Mar 19, 2025, 06:53 PM UTC
Resolved
Mar 19, 2025, 09:49 PM UTC
Duration
2h 56m
Detected by Pingoru
Mar 19, 2025, 06:53 PM UTC

Affected components

DashboardDashboardDashboardDashboardDashboardDashboardDashboardDashboardCurrentsCurrents

Update timeline

  1. identified Mar 19, 2025, 06:53 PM UTC

    Third-party Snowflake is currently experiencing an issue. As a result of this outage, customers may experience an impact on various functionalities within the Braze dashboard, including Query Builder, SQL Segments, Segment Extensions, Data Sharing configuration, and certain reporting features. Customers integrating Snowflake with CDI or Currents may also experience latencies and errors during this time.

  2. resolved Mar 19, 2025, 09:49 PM UTC

    Snowflake has confirmed the incident they were experiencing is resolved. Braze can confirm all services are now healthy and working within normal operational bounds.

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