Braze incident

Increased errors impacting US01

Resolved on May 21, 2025.

resolved May 21, 2025, 06:11 PM UTC

We experienced a service degradation on the US-01 cluster between 11:46 ET and 11:58 ET. During this 12-minute period, SDK API and Dashboard services hosted on the US-01 cluster were impacted by increased errors. SDK API errors were successfully retried. Our engineering team responded immediately when the issue was detected and restored full service functionality at 11:58 ET. All systems are now operating normally.

Started
May 21, 2025, 03:30 PM UTC
Resolved
May 21, 2025, 03:30 PM UTC
Duration
–
Detected by Pingoru
May 21, 2025, 03:30 PM UTC

Update timeline

  1. resolved May 21, 2025, 06:11 PM UTC

    We experienced a service degradation on the US-01 cluster between 11:46 ET and 11:58 ET. During this 12-minute period, SDK API and Dashboard services hosted on the US-01 cluster were impacted by increased errors. SDK API errors were successfully retried. Our engineering team responded immediately when the issue was detected and restored full service functionality at 11:58 ET. All systems are now operating normally.

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