Braze incident
Data Processing and Messaging Sending latency impacting US01
Resolved after 35 minutes, affecting Data Processing and Outbound Messaging, on July 11, 2025.
The backlog of messages has now been processed. The incident is now considered resolved.
Affected components
Update timeline
- investigating Jul 11, 2025, 07:43 AM UTC
Our engineering team is investigating elevated Messaging Sending and Data Processing latency affecting the US01 cluster. We are actively working to identify the root cause and implement a resolution as quickly as possible.
- monitoring Jul 11, 2025, 07:57 AM UTC
Braze Engineers have implemented a fix for the issue, and we are observing improvements in processing speed. Engineers are now working to process the backlog of messages.
- resolved Jul 11, 2025, 08:19 AM UTC
The backlog of messages has now been processed. The incident is now considered resolved.
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