Braze incident
Increased error rates for REST and SDK services across US clusters
Resolved after 23 minutes, affecting SDK Data Collection and SDK Data Collection and 1 more, on September 9, 2025.
Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.
Affected components
Update timeline
- identified Sep 09, 2025, 07:07 PM UTC
We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET. Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers. We will provide updates as more information becomes available. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6
- monitoring Sep 09, 2025, 07:20 PM UTC
As of 3:13PM ET, Cloudflare has implemented a fix and is monitoring the results. Braze Engineers will continue monitor service health.
- resolved Sep 09, 2025, 07:30 PM UTC
Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.
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