Resolved after 1 hour 7 minutes, affecting Login/SSO, on October 20, 2025.
After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Affected components
Update timeline
- investigating Oct 20, 2025, 09:01 AM UTC
Our team is investigating an issue with SMS service. Users may have issues to receive SMS when attempting to login to Box. We will provide additional information as it becomes available.
- identified Oct 20, 2025, 09:30 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Oct 20, 2025, 09:40 AM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the SMS service. We are continuing to monitor for any additional impact.
- resolved Oct 20, 2025, 10:08 AM UTC
After further monitoring, this incident is now considered resolved. The SMS Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
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