Resolved after 4 hours 11 minutes, affecting Box Sync and Box Drive, on October 15, 2026.
After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:30 AM UTC
We are investigating latency with syncing from the Box Web Application to Box Applications: Box Drive Some Users may see delayed updates synchronizing items from the Box Web App to Box Drive desktop clients.
- identified Oct 15, 2026, 09:10 AM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- identified Oct 15, 2026, 10:10 AM UTC
We are continuing to work on a fix for this issue.
- identified Oct 15, 2026, 11:15 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Oct 15, 2026, 12:13 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement for the Box Drive service. We are continuing to monitor for any additional impact.
- resolved Oct 15, 2026, 12:41 PM UTC
After further monitoring, this incident is now considered resolved. The Box Drive service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
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