[Medium] Issue with multiple reports

Update timeline

1. monitoring Sep 30, 2026, 06:08 PM UTC

   We are monitoring an issue affecting User Engagement Reports and collaboration-related insights in the Admin Console. Some data may be missing or out of date. We have taken steps to restore data processing and are validating recovery.

2. monitoring Sep 30, 2026, 06:53 PM UTC

   Data recovery is progressing. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

3. monitoring Sep 30, 2026, 07:51 PM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

4. monitoring Sep 30, 2026, 08:47 PM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

5. monitoring Sep 30, 2026, 09:23 PM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

6. monitoring Sep 30, 2026, 10:17 PM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

7. monitoring Oct 01, 2026, 12:02 AM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

8. monitoring Oct 01, 2026, 04:03 AM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

9. monitoring Oct 01, 2026, 07:11 AM UTC

   Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

10. monitoring Oct 01, 2026, 09:11 AM UTC

    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

11. monitoring Oct 01, 2026, 11:13 AM UTC

    Data recovery continues to progress. User Engagement Reports and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We are continuing to monitor recovery.

12. monitoring Oct 01, 2026, 01:26 PM UTC

    Many report types (including User Engagement and Folders & Files reports) and collaboration-related insights may continue to contain missing or outdated data while processing catches up. We will provide our next update when the status changes.

13. identified Oct 01, 2026, 02:44 PM UTC

    The issue has been identified and a fix is being implemented.

14. identified Oct 01, 2026, 09:28 PM UTC

    We continue working to restore current data across affected reports and collaboration-related insights. Some customers may see missing or outdated values in their reporting. Recovery work remains in progress.

15. monitoring Oct 02, 2026, 10:03 AM UTC

    Recovery work remains in progress. We will provide our next update when the status changes.

16. identified Oct 02, 2026, 04:58 PM UTC

    We continue working to restore current data across affected reports and Admin Console insights. Currently identified affected reports include Bandwidth Usage by Files and Folders, Classification, Collaborations, Disposition, Folders & Files, Legal Hold Content, Legal Hold Custodians, Outbound Collaboration, Retention, Shared Links, User Engagement, Folder Collaborations, and Folder Shared Links. Storage and Content Growth insights are also affected. These reports and insights may show missing or outdated values. User Engagement Reports may show values of zero.

17. resolved Oct 05, 2026, 02:09 PM UTC

    After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.