Box experienced a major incident on October 20, 2026 affecting Content API and Uploads/Downloads and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2026, 02:19 AM UTC
Our team is investigating an issue with the Public API and Box Sign. Users may see errors or timeouts when attempting to use the Public API or Box Sign. We will provide additional information as it becomes available.
- investigating Oct 20, 2026, 02:33 AM UTC
Our team is continuing to investigate an issue with the Public API, Box Sign, and Downloads. We will provide additional information as it becomes available.
- identified Oct 20, 2026, 03:11 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 20, 2026, 03:47 AM UTC
After further monitoring, this incident is now considered resolved. All Box services have been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.