Box incident

[Critical] Issues with Logins, Notes and API

Resolved on January 9, 2026.

resolved Jan 09, 2026, 07:14 AM UTC

From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Started: Jan 09, 2026, 06:00 AM UTC
Resolved: Jan 09, 2026, 06:00 AM UTC
Duration: –
Detected by Pingoru: Jan 09, 2026, 06:00 AM UTC

Update timeline

resolved Jan 09, 2026, 07:14 AM UTC

From approximately 9:52 PM to 10:00 PM US Pacific time, we observed an issue impacting Logins, Notes and API. There is no current impact and no further updates will be provided here. If you continue to experience any issues, please contact Box Support at https://support.box.com.

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