Resolved after 2 hours 19 minutes, affecting Admin Console & Functionality, on March 25, 2026.
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Affected components
Update timeline
- investigating Mar 25, 2026, 11:44 AM UTC
Our team is investigating an issue with the Admin Conssole dashboard. Users may experience slowness when attempting to access the Admin Console. We will provide additional information as it becomes available.
- identified Mar 25, 2026, 12:23 PM UTC
Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
- monitoring Mar 25, 2026, 01:36 PM UTC
Our team has taken steps to remediate this issue and is seeing improvement to access the Box Admin console. We are continuing to monitor for any additional impact.
- resolved Mar 25, 2026, 02:03 PM UTC
After further monitoring, this incident is now considered resolved. The Admin console service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
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