Resolved after 2 hours 49 minutes, affecting Compensation and Surveys and 1 more, on January 29, 2026.
The issue has been resolved, and all services are now operating normally. The email delivery delays were caused by a system issue that led to an unexpected spike in outbound email volume. We apologise for the inconvenience and thank you for your patience.
Affected components
Update timeline
- identified Jan 29, 2026, 11:32 AM UTC
We are currently experiencing a delay in email delivery. This may impact several workflows. Users logging in with MFA may experience delays receiving authentication emails. Our team is working to resolve this as quickly as possible.
- monitoring Jan 29, 2026, 01:37 PM UTC
The root cause has been identified, and email delivery is improving. A backlog of emails is still pending, and we’re monitoring closely as the sending rate continues to recover. Thank you for your patience.
- resolved Jan 29, 2026, 02:21 PM UTC
The issue has been resolved, and all services are now operating normally. The email delivery delays were caused by a system issue that led to an unexpected spike in outbound email volume. We apologise for the inconvenience and thank you for your patience.
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