Resolved after 22 hours 23 minutes, affecting Sandbox, on September 7, 2026.
The Sandbox Refresh delay issue has been resolved, and refreshes are completing according to schedule. A supporting database service became unavailable due to an unexpected system issue, which caused the temporary disruption. The service has remained stable throughout the monitoring period.
Affected components
Update timeline
- investigating Sep 07, 2026, 09:41 AM UTC
We are currently investigating an issue that causes delays with our Sandbox Refresh service, and we’re working to resolve it.
- identified Sep 07, 2026, 11:55 AM UTC
We have identified the issue impacting Sandbox Refresh and are actively working to address it.
- monitoring Sep 08, 2026, 05:39 AM UTC
We have applied a fix for the Sandbox Refresh delays, and the issue has been resolved. Refreshes should now complete according to schedule. We are continuing to monitor the service to ensure stability.
- resolved Sep 08, 2026, 08:04 AM UTC
The Sandbox Refresh delay issue has been resolved, and refreshes are completing according to schedule. A supporting database service became unavailable due to an unexpected system issue, which caused the temporary disruption. The service has remained stable throughout the monitoring period.
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