We’ve identified an issue with our Bob platform

Update timeline

1. investigating Jul 31, 2025, 09:32 AM UTC

   We’re currently experiencing slowness and intermittent errors across the HiBob platform. Our engineering teams are actively investigating the issue to identify the root cause and restore full service as quickly as possible. We understand how disruptive this is and apologize for the impact. We’ll continue to provide updates as we learn more.

2. investigating Jul 31, 2025, 09:38 AM UTC

   We are continuing to investigate this issue.

3. identified Jul 31, 2025, 10:00 AM UTC

   We've identified the source of the current issue, have taken first mitigation steps and are working to fully stabilize the platform. We'll share further updates as we make progress. Thanks again for your patience.

4. monitoring Jul 31, 2025, 10:26 AM UTC

   We’ve applied mitigations and are now seeing improved performance across the HiBob platform. The issue was caused by an internal background process that became overloaded due to a spike in activity from one or more tenants. This increase triggered a higher frequency of backend operations, which overwhelmed shared system components and led to performance degradation. We’re continuing to monitor closely to ensure full stability. Thank you for your patience and understanding.

5. resolved Jul 31, 2025, 11:37 AM UTC

   This incident has been resolved.