Bloomreach incident

EU1 is temporarily down

Resolved after 24 minutes, affecting EU1, on January 27, 2026.

identified Jan 27, 2026, 10:58 PM UTC

The service has been restored and is operating normally. We are continuing to monitor the situation and investigate the issue, checking all components

Started
Jan 27, 2026, 10:44 PM UTC
Resolved
Jan 27, 2026, 11:09 PM UTC
Duration
24m
Detected by Pingoru
Jan 27, 2026, 10:44 PM UTC

Affected components

EU1

Update timeline

  1. investigating Jan 27, 2026, 10:44 PM UTC

    We are currently investigating this issue.

  2. investigating Jan 27, 2026, 10:45 PM UTC

    Investigation in progress

  3. identified Jan 27, 2026, 10:58 PM UTC

    The service has been restored and is operating normally. We are continuing to monitor the situation and investigate the issue, checking all components

  4. resolved Jan 27, 2026, 11:09 PM UTC

    The instance is back up and fully operational.

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