Bloomreach incident
US region - Investigating Partial Performance Degradation
Resolved after 55 minutes, affecting US1 and US2 and 1 more, on February 19, 2026.
Elasticsearch components have been upscaled and the situation is now stable and resolved
Affected components
Update timeline
- investigating Feb 19, 2026, 01:01 PM UTC
Status: We are investigating a partial degradation within a shared technical component. Impact: Current impact is being assessed. The service remains functional but may experience intermittent issues or increased latency. Action: Engineering teams are actively troubleshooting to determine the root cause and full scope. We will provide an update as soon as more information is available.
- monitoring Feb 19, 2026, 01:25 PM UTC
Status: The situation is now under control and performance has returned to normal. Impact: There were several minutes of performance degradation, specifically affecting catalogs, during the incident. Resolution: The root cause was identified, and a fix has been applied. Monitoring: Engineering teams are continuing to monitor the environment to ensure stability.
- resolved Feb 19, 2026, 01:56 PM UTC
Elasticsearch components have been upscaled and the situation is now stable and resolved
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