Resolved after 2 hours 45 minutes, affecting EXP, on August 14, 2025.
All features apart from campaign execution were restored. Fix is being implemented.
Affected components
EXP
Update timeline
- identified Aug 14, 2025, 10:47 AM UTC
The issue has been identified and a fix is being implemented. Potentially impacted features: platform access, campaign execution, import execution, personalization, data API, transactional API
- identified Aug 14, 2025, 12:59 PM UTC
All features apart from campaign execution were restored. Fix is being implemented.
- resolved Aug 14, 2025, 01:32 PM UTC
This incident has been resolved.
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