Bland incident

Login Errors & Elevated API Errors

Resolved after 1 hour 22 minutes, affecting API and API and 1 more, on February 19, 2025.

monitoring Feb 19, 2025, 01:03 AM UTC

A fix has been implemented and we are monitoring the results.

Started
Feb 19, 2025, 12:25 AM UTC
Resolved
Feb 19, 2025, 01:48 AM UTC
Duration
1h 22m
Detected by Pingoru
Feb 19, 2025, 12:25 AM UTC

Affected components

APIAPIAWS ec2-ap-southeast-2AWS ec2-us-west-2Cloudflare Load Balancing and Monitoring

Update timeline

  1. investigating Feb 19, 2025, 12:29 AM UTC

    We are currently investigating this issue.

  2. investigating Feb 19, 2025, 12:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Feb 19, 2025, 12:40 AM UTC

    We are experiencing login issues and elevated errors on our API, which may temporarily prevent some users from accessing the platform. This issue is limited to logging in and does not impact calls or other functionality. Our team is actively working on a resolution, and we will provide updates as soon as more information is available.

  4. monitoring Feb 19, 2025, 01:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Feb 19, 2025, 01:48 AM UTC

    This incident has been resolved.

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