Resolved after 19 minutes, on September 25, 2026.
From about 6:25 AM to 8:35 AM PT, some calls using BTTS V3 voices had delayed or missing agent audio. On affected calls, the agent could go silent for 10 to 30 seconds, and some calls then continued in a fallback voice. Earlier, from about 8:10 PM to 2:00 AM PT, some calls also had intermittent delays before the agent spoke. The cause was a failure in the service that generates BTTS V3 speech. We restarted the service at about 8:20 AM PT, and audio has been normal since about 8:35 AM PT. We’re monitoring while we work on a permanent fix, and we’ll post another update when this is resolved.
Update timeline
- monitoring Sep 25, 2026, 03:41 PM UTC
From about 6:25 AM to 8:35 AM PT, some calls using BTTS V3 voices had delayed or missing agent audio. On affected calls, the agent could go silent for 10 to 30 seconds, and some calls then continued in a fallback voice. Earlier, from about 8:10 PM to 2:00 AM PT, some calls also had intermittent delays before the agent spoke. The cause was a failure in the service that generates BTTS V3 speech. We restarted the service at about 8:20 AM PT, and audio has been normal since about 8:35 AM PT. We’re monitoring while we work on a permanent fix, and we’ll post another update when this is resolved.
- resolved Sep 25, 2026, 06:43 PM UTC
This incident has been resolved.
Your product runs on more than Bland
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services