Resolved after 56 minutes, on October 5, 2026.
At 11:15 AM PDT a provider side routing update caused variable extraction requests for fail for some customers. Some post call features were also affected including summary generations and analysis schemas. Fully recovered at 12:11 PM. Timeline: 11:15 AM - Requests begin erroring as the change starts rollout in provider's cluster. 11:20 AM - Rollout completes, error rates for affected models reaches 100%. 11:35 AM - Automated alarms page on call engineering, issue is raised to provider immediately. 11:45 AM - Bland engineering identifies issue as a routing change that expects a new model base URL. 11:50 AM - An override to the new base URL is applied, update begins rolling out to Bland clusters. 12:11 PM - All rollouts completed, error rates return to normal levels.
Update timeline
- resolved Oct 05, 2026, 07:47 PM UTC
At 11:15 AM PDT a provider side routing update caused variable extraction requests for fail for some customers. Some post call features were also affected including summary generations and analysis schemas. Fully recovered at 12:11 PM. Timeline: 11:15 AM - Requests begin erroring as the change starts rollout in provider's cluster. 11:20 AM - Rollout completes, error rates for affected models reaches 100%. 11:35 AM - Automated alarms page on call engineering, issue is raised to provider immediately. 11:45 AM - Bland engineering identifies issue as a routing change that expects a new model base URL. 11:50 AM - An override to the new base URL is applied, update begins rolling out to Bland clusters. 12:11 PM - All rollouts completed, error rates return to normal levels.
Your product runs on more than Bland
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services