Resolved after 56 minutes, affecting API and API and 1 more, on May 12, 2025.
Our database provider was facing Intermittent Pooler Connectivity Issues. Things have stabilized now and the agent is back to normal performance. The incident was from 10:02am to 10:30am.
Affected components
Update timeline
- investigating May 12, 2025, 05:07 PM UTC
Inbound calls are not getting picked up 2 minutes ago. We suspect its a database timeout.
- monitoring May 12, 2025, 05:28 PM UTC
Calls are connecting again, and we are monitoring the issue. AWS had an outage, and we are confirming the root issue. We will report again with the root cause
- monitoring May 12, 2025, 06:03 PM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2025, 06:03 PM UTC
Our database provider was facing Intermittent Pooler Connectivity Issues. Things have stabilized now and the agent is back to normal performance. The incident was from 10:02am to 10:30am.
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