Resolved after 7 minutes, affecting API and AWS ec2-us-west-2, on December 9, 2025.
Our containers did not have enough memory for our knowledge base requirements, which was causing the queries to fail as of 11:30am PST today. More resources have been provisioned to the containers with extra bandwidth to prevent the issue from happening again.
Affected components
Update timeline
- investigating Dec 09, 2025, 12:36 AM UTC
We are currently investigating the issue of knowledge base queries failing. Calls will fallback to respond without the knowledge base context.
- investigating Dec 09, 2025, 12:39 AM UTC
The issue has been resolved.
- resolved Dec 09, 2025, 12:43 AM UTC
This incident has been resolved.
- postmortem Dec 09, 2025, 12:49 AM UTC
Our containers did not have enough memory for our knowledge base requirements, which was causing the queries to fail as of 11:30am PST today. More resources have been provisioned to the containers with extra bandwidth to prevent the issue from happening again.
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