Bland incident

Calls degraded

Resolved after 40 minutes, on December 20, 2025.

resolved Dec 21, 2025, 12:53 AM UTC

Dialogue generation and most post call processing had high error rates from 3:09 PM - 3:49 PM PST due to a provider outage. During this period the agent was not responding/very slow to respond for some dialogue turns.

Started
Dec 20, 2025, 11:09 PM UTC
Resolved
Dec 20, 2025, 11:49 PM UTC
Duration
40m
Detected by Pingoru
Dec 20, 2025, 11:09 PM UTC

Update timeline

  1. resolved Dec 21, 2025, 12:53 AM UTC

    Dialogue generation and most post call processing had high error rates from 3:09 PM - 3:49 PM PST due to a provider outage. During this period the agent was not responding/very slow to respond for some dialogue turns.

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