Bland incident

Inbound Voice Fallbacks

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Resolved after 1 hour 26 minutes, on February 4, 2026.

resolved Feb 05, 2026, 02:20 AM UTC

A change to inbound call initialization caused calls to fallback to a default voice rather than the custom voice they were configured with. This impacted the majority of inbound calls from 1:52-3:18 PST.

Started
Feb 04, 2026, 09:52 AM UTC
Resolved
Feb 04, 2026, 11:18 AM UTC
Duration
1h 26m
Detected by Pingoru
Feb 04, 2026, 09:52 AM UTC

Update timeline

  1. resolved Feb 05, 2026, 02:20 AM UTC

    A change to inbound call initialization caused calls to fallback to a default voice rather than the custom voice they were configured with. This impacted the majority of inbound calls from 1:52-3:18 PST.

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