Resolved after 21 minutes, affecting AWS ec2-ap-southeast-2 and AWS ec2-us-west-2, on February 9, 2026.
From 11:24-11:45 PST some calls experienced a disruption where agent audio was not being played, resulting in silence on the call. This issue is fully resolved but full impact is still being investigated.
Affected components
AWS ec2-ap-southeast-2AWS ec2-us-west-2
Update timeline
- monitoring Feb 09, 2026, 08:06 PM UTC
From 11:24-11:45 PST some calls experienced a disruption where agent audio was not being played, resulting in silence on the call. This issue is fully resolved but full impact is still being investigated.
- resolved Feb 09, 2026, 08:06 PM UTC
This incident has been resolved.
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