Resolved after 3 hours 17 minutes, affecting API, on February 12, 2026.
The database provider has identified a potential internal networking configuration that may have caused the incident. Database connections and voice agent calls in Canada should be back to normal now.
Affected components
Update timeline
- identified Feb 12, 2026, 09:57 PM UTC
At 1:32 PM PST database requests began timing out in the Canada region. This has been identified as a database provider outage. Incident is ongoing
- monitoring Feb 12, 2026, 11:14 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 13, 2026, 12:31 AM UTC
The database provider is still investigating the root cause. We will update here as soon as we hear updates from them.
- resolved Feb 13, 2026, 01:14 AM UTC
The database provider has identified a potential internal networking configuration that may have caused the incident. Database connections and voice agent calls in Canada should be back to normal now.
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