Blackline incident
I2C AR-Multi Tenant - Potential impact to file loading - 21 August 2026
Resolved after 3 hours 23 minutes, affecting EU, on August 21, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 21, 2026, 12:21 PM UTC
We are currently encountering an issue whereby a file import service needs to be cycled. We don't anticipate any impact to client instances, but there may be a brief period of latency encountered within specific scenarios. We are monitoring all transmissions and traffic during this period, and are expecting to have full service resumed shortly.
- identified Aug 21, 2026, 12:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Aug 21, 2026, 12:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 21, 2026, 03:45 PM UTC
This incident has been resolved.
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