Blackline incident
Incorrect Language Character Display in Journal Services (Sandbox NA3)
Resolved after 18 hours 11 minutes, affecting SB NA3, on August 17, 2026.
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- identified Aug 17, 2026, 11:29 PM UTC
We are currently investigating an issue affecting some Sandbox environments where the Journal Services page is intermittently displaying incorrect language characters. This is a display-only issue and does not impact data integrity or functionality. If you experience this, refreshing your browser page will temporarily resolve the display.
- monitoring Aug 18, 2026, 01:01 AM UTC
Our engineering teams have identified the source of the display anomaly and successfully deployed a permanent resolution to the impacted environment. Normal system performance and correct language rendering have been fully verified.
- resolved Aug 18, 2026, 05:41 PM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
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