Resolved after 18 hours 23 minutes, affecting SB NA3 and PROD NA3, on August 3, 2026.
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
Affected components
Update timeline
- identified Aug 03, 2026, 05:35 PM UTC
A subset of customers may be experiencing an issue where performance is degraded on the NA3 & SBNA3 (Production & Sandbox) applications. BlackLine teams are working to update and restart services. We will provide regular updates until the issue is resolved.
- monitoring Aug 03, 2026, 07:02 PM UTC
BlackLine has updated and restarted services. You should be able to resume normal activities. We will continue to monitor the situation to ensure there are no additional issues.
- monitoring Aug 04, 2026, 09:47 AM UTC
We have implemented the mitigation steps, we are continuing to monitor the situation to ensure there are no additional issues. We will confirm when the service is fully operational.
- resolved Aug 04, 2026, 11:58 AM UTC
BlackLine has confirmed that the service is fully operational and we apologize for any inconvenience this issue may have caused.
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